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How we work — together.

These are not aspirational statements. They are the behaviours we hold ourselves to every day, across every country and function.

Our Values

Five values, lived daily.

The same standards guide every decision, in every country and function — from the board to the front desk.

•We share knowledge in a place accessible to all — we support our colleagues and are available.
•We all have the right — and the responsibility — to express divergent opinions, because everything we do impacts the network as a whole.
•We respect and acknowledge the contributions and expertise of others.
•We involve appropriate stakeholders in our decision-making, while retaining individual accountability for results.
•We celebrate success and make space for informal bonding.

•We are well prepared, on time, adhere to agreements and are appropriately dressed.
•We are responsible for performing as efficiently and effectively as we can.
•We anticipate challenges and address them promptly and proactively.
•We admit when we do not know the answer and seek assistance, knowledge, or additional training as needed.
•We continuously seek ways to improve and maintain a positive, can-do attitude.

•We all own responsibility for results and assume and delegate duties accordingly.
•We are responsible for knowing what is expected from us every day and for doing it well.
•We take ownership of our behaviours.
•We do what we say we will do.
•We openly identify weak points, acknowledge that nobody is perfect, and that we grow from failure.

•We are open and transparent to the maximum extent possible, subject to relevance and appropriateness.
•We communicate openly, address positive and negative facts, and respectfully raise opportunities for improvement.
•We have clear decision-making processes and explain decisions.
•We have explicit agreements about what information and decisions will be communicated, to whom, and when.

•We are polite, listen actively, and let each other finish speaking without interrupting.
•We seek out diversity as a source of strength and treat everybody equally.
•We acknowledge and accept each person’s perspectives, even though they may differ from our own.
•We are real and authentic.

Our leadership team, country managers, and board — including practicing veterinarians elected by their peers.