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Home › Our Values

How we work — together.

These are not aspirational statements. They are the behaviours we hold ourselves to every day, across every country and function.

Collaboration
  • We share knowledge in a place accessible to all — we support our colleagues and are available.
  • We all have the right — and the responsibility — to express divergent opinions, because everything we do impacts the network as a whole.
  • We respect and acknowledge the contributions and expertise of others.
  • We involve appropriate stakeholders in our decision-making process, while retaining individual accountability for results.
  • We celebrate success and make space for informal bonding.
Professionalism
  • We are well prepared, on time, adhere to agreements and are appropriately dressed.
  • We are responsible for performing as efficiently and effectively as we can.
  • We anticipate challenges and address them promptly and proactively.
  • We admit when we do not know the answer and seek assistance, knowledge, or additional training as needed.
  • We continuously seek ways to improve our performance and maintain a positive, can-do attitude.
Responsibility
  • We all own responsibility for results and assume and delegate duties accordingly.
  • We are responsible for knowing what is expected from us every day and for doing it well.
  • We take ownership of our behaviours.
  • We do what we say we will do.
  • We openly identify weak points, acknowledge that nobody is perfect, and that we grow from failure.
Transparency
  • We are open and transparent to the maximum extent possible, subject to relevance and appropriateness.
  • We communicate openly, address positive and negative facts, and respectfully address opportunities for improvement.
  • We have clear decision-making processes and explain decisions.
  • We have explicit agreements about what information and decisions will be communicated, to whom, and when.
Respect
  • We are polite, listen actively, and let each other finish speaking without interrupting.
  • We seek out diversity as a source of strength and treat everybody equally.
  • We acknowledge and accept each person's perspectives, even though they may differ from our own.
  • We are real and authentic.

Meet the people behind Smartemis.

Our leadership team, country managers, and board — including practicing veterinarians elected by their peers.

Our Team →